Notification Email Not Working

Hello! We are reaching out as we have been made aware that our forms, when completed, are no longer being received in our email. This has been an issue since 9/19 as I can see and I believe nothing has been changed in our settings from our side. We have been able to backlog and find all of the missing paperwork that was not received between now and then but are looking for a solution as we rely on these notifications for new patients. Thank you

Hi Brinkley,

Thanks for reaching out to Jotform Support. Since your account involves sensitive healthcare data, note that Jotform HIPAA compliance removes sensitive health information from email notifications to protect patient privacy. This might affect what you see in the email notifications. I checked the email linked to your account, and it's not on our bounce list. Can you share with us the email that experiences the issue so we can check?

Once we hear back from you, we can help you sort this out.

Hi! I believe it has been fixed! We will reach out if it happens again! Thank you!