Help in setting up SSO in our environement

We are getting this error attached.

We have followed the steps in https://www.jotform.com/help/1616-how-to-enable-sso-integration/

We are doing the test connection part and we are getting the error in the attached screenshot

Hi Mark,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the error you encountered during the test connection for your SSO setup, here are some common issues and troubleshooting tips that might help:

• Identifier Settings Mismatch: Ensure that your SAML configuration URL includes the full protocol (e.g., https://). An incomplete URL can cause SSO to fail.
• Certificate Expired: Check if the certificate from your Identity Provider (IdP) has expired. Some IdPs require manual renewal of certificates, so you may need to generate a new one and upload it to your Jotform Enterprise settings.
• SSO Email Not Found: Verify that every user in your IdP has a valid email address linked to their account, as this is essential for SSO to work properly.
• Incorrect Single Logout (SLO) URL: If users get stuck in redirect loops or cannot log out properly, make sure the SLO URL in your Jotform settings is correct and matches your IdP configuration.
• Application with Identifier Not Found: If metadata information is missing or incorrect in your IdP admin console, it can cause login issues. Ensure all metadata and domain settings are up to date.
• SAML Attributes Issues: Confirm that all required SAML attributes are correctly mapped and have valid values in your IdP application.

Please double-check these settings in your SSO configuration. If the problem persists, you might want to review the detailed steps in our guide on How to Enable SSO Integration to ensure everything is set up correctly.

Give it a try and let us know how it goes.

Hi Mark, 

It seems that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains How to Contact Enterprise Support Team. Create a ticket there, and someone from the Enterprise Support Team will get in touch with you shortly.

Thanks for your patience and understanding, we appreciate it.