Reset 2FA authenticator app

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    Adnan Younus
    Asked on September 22, 2025 at 8:25 AM

    I am trying to get code on my email address to reset my authenticator app. but I am not getting the code. Can you check what is the issue. need ot reset the authenticatro.

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    Cecile Enterprise Support
    Replied on September 22, 2025 at 9:08 AM

    Hi Adnan Younus,

    Thanks for reaching out to Jotform Support. We understand that you have lost your Recovery Codes and are unable to log in to your account. To confirm, have you followed the steps on How to Recover Account if You Lose Access 2FA Device and Recovery Codes already? If not yet, you can check the detailed steps in the mentioned guide.

    If you're unable to locate the Recover your Jotform account email in your inbox, can you check your spam/junk folder?

    2FA recovery email from Jotform with the button to Create a Ticket Screenshot 10

    Give it a try and let us know how it goes.

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