Upload limit reached even after deleting submissions

Hello,

I was out of a storage space and deleted the forms that i did not need. However, I did not get the space back. Can you help?

Thank you,

Marianna Nowaczynski

Hi Marianna,

Thanks for reaching out to Jotform Support. I checked and recalculated your upload usage and see that it's still at your limit. Checking further, it seems that there are a number of uploads found on the Orange Seeds Application Form for Preschool Program form. You can easily delete your trashed submissions in Jotform Tables so you can free up more upload usage. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the Dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the Confirmation window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.