Cannot process receipts because I cannot enter a password

After I submit 20 receipts, I am unable to entry my password to continue processing more receipts for submission. How can I resolve this problem? I have cleared the cache on my device and in my account.

Thank you!

Hi Financial_Secretary,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue where you are unable to enter your password after submitting 20 receipts, this may be related to a session timeout or security setting that limits continuous login activity for security reasons. Clearing the cache is a good step, but the system might still require you to log in again after a certain number of actions or time.

Let me help you with that:

1. Try logging out and logging back in to refresh your session completely.
2. Check if there is a timeout period set by your organization or system that limits continuous use.
3. Consider resetting your password if you suspect any login issues or if the system prompts you to do so after multiple submissions.

If the problem persists, it may require further investigation by the support team to check for any specific account or system settings affecting your session.

Give it a try and let us know how it goes.

How do I do step number 2? I have a bronze subscription and I have not reached my limit of 10,000.

Hi Financial_Secretary,

One of our Support Team members has taken over this thread and will assist you further with your question about the timeout period and subscription limits.

Thank you for your understanding.

ok

Hi Financial_Secretary,

Can you try clearing your browser cache and check if the issue happens again? You can also try resetting your password on your account and check if it works. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information. You can also try using another browser, device, or in incognito mode and check if the issue happens again.

Reach out again if you need any other help.