Not able to create an account

I'm trying to update my account to my business email address and it doesn't like my email. I tried to create an business account and it doesn't like my business email address/

Hi Kristy,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with updating your account email to your business email address or creating a business account, here’s how you can change your account email address in Jotform:

1. Go to your My Workspace page and click on your Profile Picture/Avatar at the top-right side of the screen.
2. Click on your name in the menu to open your Account Page in a new browser tab.
3. Click Edit next to your current email address.
4. Enter your new business email address and click Save.

If the "Require Verification to Change Email" setting is enabled on your account, you will need to enter an authentication code sent to your current email address to confirm the change. Then, you will receive a verification email at your new business email address to complete the process.

If you continue to experience issues with your business email not being accepted, please ensure that the email address is correctly formatted and not blocked by any domain restrictions.

Let us know if you need further assistance with this.

Give it a try and let us know how it goes.

Hi Kristy,

Can you share with us the email address you are trying to use? It’s possible that it’s already associated with a different Jotform account, which is why you can’t use it to update or create a new account. If this is the case, you would need to log in to that account and change its email address to free it up for use with your other Jotform account.

Once we hear back from you, we'll be able to move forward with a solution.