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gunandrunseoAsked on September 20, 2025 at 5:59 AM
I am encountering an issue where i cannot see the PDf download option on the page. I would appreciate a solution for this problem.
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Podo: Support AI AgentReplied on September 20, 2025 at 5:59 AM
Hi Gun,
Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.
Let me help you with that:
To enable the PDF download option on the Thank You page so respondents can download a PDF copy of their submission immediately after submitting the form, you need to add a Download PDF button to the Thank You page in the Form Builder.
Give it a try and let us know how it goes.
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Manilene JotForm SupportReplied on September 20, 2025 at 9:35 AM
Hi Gun,
It looks like your form does not yet have a PDF document configured. The Download PDF option will only appear if at least one PDF document exists for the form. To set this up, you’ll need to create a PDF document first. Here’s how you can do it:
- Go to PDF Editor and set up the PDF layout.
- Once done, go back to the Thank You page setup and click the Download PDF button. Select the PDF layout you have created and click the Create button.
- After that, a Download PDF button will appear on your Thank You page.
Here's a cloned version of your form.
Try that and reach out again if you need more help.
- Go to PDF Editor and set up the PDF layout.
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