Inventory widget resets Available Quantity

Hello we have had multiple issues with inventory objects resetting themselves out of the blue. We had one category that was closed out last night and then this morning showed up as basically empty with all of the available slots left. Is this widget just unstable and not fit for production? We will probably have to move onto other platform because of these troubles.

Hi Matt,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue with the Inventory widget resetting itself and showing incorrect available slots, the Inventory widget is designed to provide fair and accurate inventory control by limiting option selections based on available quantities. However, if you are experiencing unexpected resets or inventory counts showing as empty after being closed out, this is not typical behavior of the widget.

To help address this, please ensure that your Inventory widget is set up correctly with the proper available quantities and that no conflicting form settings or integrations might be causing the inventory to reset. Sometimes, external factors or form edits can affect the widget's state.

If the problem persists, it may be helpful to review the specific form setup or consider alternative widgets like Ticket Purchases or Gift Registry, depending on your use case. However, the Inventory widget is generally stable and suitable for production use when configured properly.

Let us know if you need guidance on configuring the widget or troubleshooting the issue further.

Reach out again if you need any other help.

Hi Matt,

When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screencast below to see my results: I went ahead and cleared your form cache, as this typically fix minor form issues. Can you go ahead and try it again and let us know how it goes? If you’re still having the same issue, we’ll look into it more to see if we can figure out what’s going on.

Reach out again if there’s anything else we can help you with.