Thanks for reaching out to us for help. When I checked out your Starter account, I found 5 forms. Can you share with us the form URL or the form's title? Are you able to access your account? If not, then you can reset the password. Resetting your Jotform account password is easy to do. Let me walk you through it:
1. Go to the Jotform Main page and click on Login at the top-right corner of the page.
2. In the window that opens, click on Forgot Password?.
3. Enter your email address, and then click on Send Reset Instructions.
4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.
5. Enter your new password, enter it again to verify it, and then click on Create a New Password. That's it.
Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information. If this is not what you were referring to, then can you explain a bit more about an issue?
After we hear back from you, we’ll know what’s going on and how to help.
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