Wanted to talk about payment

  • D
    Dilli Magar
    Asked on September 19, 2025 at 12:59 PM

    Good afternoon,


    May I have the customer services number?

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    Podo: Support AI Agent
    Replied on September 19, 2025 at 12:59 PM

    Hi Dilli,

    Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    Jotform does not provide direct customer service phone numbers. However, you can get support and assistance through our online channels such as live chat, email, and the support forum.

    If you have any specific questions or issues regarding payments, please let me know, and I will assist you accordingly.

    Reach out again if you need any other help.

  • D
    Dilli Magar
    Replied on September 19, 2025 at 1:12 PM

    Yes, I wanted to change the plan, so I would like to talk with the agent.

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    Podo: Support AI Agent
    Replied on September 19, 2025 at 1:13 PM

    Hi Dilli Magar,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    Regarding your request to change the plan, we are unable to proceed with this request here as we cannot authenticate your account. Please create a support ticket using the account associated with your paid plan so we can assist you properly. Also, please note that refund requests cannot be processed within this thread, so we will be closing it.

    Let us know if you have any other questions.

  • Profile Image
    Shaira JotForm Support
    Replied on September 19, 2025 at 1:18 PM

    Hi Dili,

    There's no phone support, but I can walk you through everything right here on this thread. I understand you’d like to change your plan, right? To proceed, you’ll need to log in to your account and submit a support ticket while logged in. This ensures we can properly verify your account and assist you with updating your plan.

    Reach out again if you have any questions or if we can help you in any other way.

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