Cancel and Refund Subscription

My credit card was just charged 400+ dollars and I was unaware that it was an automatic subscription. Please cancel and credit my card.

Hi Ryan,

Thanks for reaching out to Jotform Support. I’ve checked your email address, and the account that you're using to contact us isn’t subscribed to any of our paid plans. Can you share your other email address that could have been used to create an account with Jotform? Or, can you send us the details below to help us locate the account where this charge was incurred:

1. The last payment amount: 
2. The last transaction date: 
3. The last four digits of your card: 
4. The expiration date of your card: 
5. The type of card (Visa, Mastercard, Amex, etc.): 

If your PayPal account is charged, can you share your PayPal email address?

Once we hear back from you, we'll be able to help you with this.

hello

The card that it was charged to is an AMEX ending in 2009 for a total of $408

The charge was on September 18th 2025

I was unaware that this was an auto renewal and would like to cancel the account

Hello Ryan,

Could you also share the expiration date of the card? We’ll need that detail so we can forward this to our relevant team for further checking.

When we hear back from you, we’ll be ready to move forward.