Locked out of company account

We were checking form submissions at another location and were locked out of our account. Please help at your earliest.

Hi Nick,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Let me help you with that:

If you are locked out of your company account, the best step is to try resetting your password using the password reset option on the login page. If you do not receive the reset email or continue to have access issues, please let us know so we can assist you further.

Give it a try and let us know how it goes.

Hi Nick,

I checked your account and can confirm that it's not locked out. Can you try resetting your password if you still can't log in? Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.