How Can I Access Order Form Details If I Only Received a PayPal Payment Notification?

I did not get an order form for an idea received. Just a message from Paypal that payment was received but I do not know where to send because there is no form. How can I get that information?

Hi Diane,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

When you receive a PayPal payment but do not get the order form or submission details, it is possible that the submission is in the Pending Payment section of your Jotform account. To find the submission and the related order information, please follow these steps:

1. Go to your My Workspace page in Jotform.
2. Click on the Type filter at the top and uncheck all boxes except for Forms, so only forms are displayed.
3. Select the form related to the order and click the Submissions button to open the form's submission table.
4. Click the three dots in the main submissions tab and select Pending Payments from the dropdown menu.
5. Hover over the submission with the incomplete payment, click View Details, then click the Complete button to finalize the submission and view it in the Submission Table.

This will allow you to access the order details and know where to send the order.

Give it a try and let us know how it goes.

Hi Diane,

Thanks for reaching out to Jotform Support. When a form is integrated with PayPal, the submission data (including order information and customer details) is recorded in your Jotform account, while PayPal only sends you the payment confirmation. You can view the missing details by checking your form’s submissions. Let me show you how:

1. Go to My Workspace, and select the form connected to your PayPal integration.
2. Next, click on Submissions to see the customer’s entry, which will include the order information and contact details.

I also suggest checking the notification email linked to that form, if you have one set up. Each time a customer submits an order through a Jotform form, the form owner usually receives an email containing all the submission details, including the order information and the customer’s contact details. If notification emails are properly configured, you should be able to locate the complete information in your inbox.

Give it a try and let us know how it goes.