Tax Exempt Billing

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    ostorey
    Asked on September 18, 2025 at 11:26 AM

    Hello,

    We are a non-profit that uses your platform. We have been being billed incorrectly, as we are a tax-exemt organization. Is there any way for me to fix this?

    Also, the email on our account no longer exists, but the settings will not allow me to change it without access to the email. The correct email is ostorey@thepricecenter.org. Thank you!
    Jotform Thread 31192711 Screenshot
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    Podo: Support AI Agent
    Replied on September 18, 2025 at 11:26 AM

    Hi Olivia, we can help activate tax-exempt status on your account so tax is automatically waived during checkout. Please send an email to support@jotform.com with a screenshot of your tax-exempt document. Regarding the email change issue, once you contact support, we can also assist you with updating your account email. Let me know if you need anything else!

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    Mikhail JotForm Support
    Replied on September 18, 2025 at 11:41 AM

    Hi Olivia,

    Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

    Tax Exempt Billing Image 1 Screenshot 20

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    Mikhail JotForm Support
    Replied on September 18, 2025 at 11:44 AM

    Hi Olivia,

    Additionally, I separated your other question into a new thread so we can focus on it properly. You can view and follow it here.

    Thanks for your patience. We appreciate it.

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    Mikhail JotForm Support
    Replied on September 18, 2025 at 2:39 PM

    Hi Olivia,

    I have heard from the relevant team that the Sales Tax has been refunded. You can expect this to arrive within 3-7 business days.

    Let us know if you have any other questions.

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