Inbox: Trash Tab Is No Longer Available

Can't see trash can

Hi cam.serv.engie,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with not seeing the trash can in your Inbox, it appears from the image description that your submissions are not showing up, and the message says "Sus envíos aparecerán aquí" (Your submissions will appear here). This usually means there are no deleted submissions visible or the trash can icon might not be immediately apparent.

Let me help you with that:

1. Check the Inbox interface: Look for a trash can icon or a filter option that allows you to view deleted submissions.
2. Verify permissions: Ensure you have the necessary permissions to view deleted submissions or the trash can in your account.
3. Try refreshing or logging out and back in: Sometimes interface elements may not load properly until refreshed.

If the trash can is still not visible after these steps, it might be helpful to check if this is a known interface change or issue.

Give it a try and let us know how it goes.

Hi cam.serv.engie,

I have verified that the Trash tab on the Inbox page is no longer available. I have gone ahead and escalated this thread to our Developer Team. Once updates are available, we will let you know via this thread. As a workaround, I would suggest accessing your form Tables page. Here's how to do it:

1. In Form Builder, on the upper left side of the screen, click on the Product Picker.

2. Click on Tables.

3. In Tables, click on the three vertical dots on the right side of the tab name.

4. On the dropdown menu, click on Trashed entries.

Give it a try and let us know how it goes.