Account ownership change

Hello,

I am VP of CS here at Grayscale and Tony is no longer with our organization and I need to transfer ownership of our account to myself, please.

Thank you,

KD

Hi Kaylee,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your request to transfer ownership of your Jotform account, please note that it is not possible to transfer an entire account to another user or merge accounts. However, you can change the email address associated with the account, which effectively transfers ownership to the new email address along with all submission data. The old email address will no longer have access to the account's assets and data.

If changing the account email is not what you want, another option is to transfer individual forms along with their submission data to another account.

Let us know if you need guidance on how to change the account email or transfer forms.

Give it a try and let us know how it goes.

How do I change the email address

Hi Kaylee,

Let me help you with that:

1. Log in to your Jotform account.
2. Go to your Account Settings by clicking your profile icon at the top-right corner and selecting Account.
3. Under the Profile tab, find the Email section.
4. Click Edit next to your current email address.
5. Enter your new email address and save the changes.

You may need to verify the new email address by clicking a confirmation link sent to it.

Give it a try and let us know how it goes.

Hi Kaylee,

Since Tony is no longer in your organization, if you're unable to change the email address on your end, you can fill out our Jotform Account Recovery Form here and our support team will contact you for assistance.

Let us know if you need any other help.