Getting ERR_SSL_PROTOCOL_ERROR

Dear Support Team,

We are facing a serious issue when trying to access form.jotform.com. The page is not loading and instead shows the following error message:

This issue is not limited to one user or one device — multiple people from different devices and networks are experiencing the same error.

Could you please investigate this urgently and let us know the cause and expected resolution time?

https://form.jotform.com/240772214947460
https://form.jotform.com/231233460655047

Thanks

Hi Twinkle,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue you are experiencing with the secure connection error (ERR_SSL_PROTOCOL_ERROR) when trying to access form.jotform.com, this error typically indicates a problem with the SSL/TLS handshake or an invalid response from the server. Since multiple users and devices are affected, it may be related to a temporary server or network issue on Jotform's side.

Here’s what you can do while we investigate:

1. Clear your browser cache and cookies to ensure no outdated or corrupted data is causing the issue.
2. Try accessing the forms using a different browser or device to rule out local device or browser-specific problems.
3. Check your internet connection and firewall settings to make sure they are not blocking secure connections to Jotform.

We understand the urgency and are investigating the cause. Unfortunately, I do not have an exact resolution time at the moment, but our team is working to resolve this as quickly as possible.

Give it a try and let us know how it goes.

Hi twinklepreschool2023,

The secure connection error (ERR_SSL_PROTOCOL_ERROR) when trying to access form.jotform.com, indicates a problem with the SSL/TLS handshake or an invalid response from the server. Can you try clearing your browser's cache and using a different browser to see if the issue persists? Lastly, check your firewall settings to make sure secure connections to Jotform are not blocked. Also, I accessed one of your forms, and everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

If you’re still having the same issue, we’ll look into it more to see if we can figure out what’s going on.

Keep us updated and let us know if you need any more help.