Agent: Send user to live human over voice

  • Profile Image
    gavinshiraishi
    Asked on September 17, 2025 at 5:28 PM

    How would I set up an ai agent to forward the call to a human after trying to answer the question.

  • Profile Image
    Aaron JotForm Support
    Replied on September 17, 2025 at 7:04 PM

    Hi Gavin,

    Thanks for reaching out to Jotform Support. I’ll need a little time to check into this. I’ll follow up as soon as I have more info.

  • Profile Image
    Aaron JotForm Support
    Replied on September 18, 2025 at 12:16 PM

    Hi Gavin,

    While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

    As a workaround for that, you can use a push notification to send an alert when a caller wants to talk to a human. Here’s how:

    Agent: Send user to live human over voice Image 1 Screenshot 30

    Thanks for your patience and understanding. We really appreciate it.

    Agent: Send user to live human over voice Image 2 Screenshot 41

  • Profile Image
    gavinshiraishi
    Replied on September 18, 2025 at 2:25 PM
    Thank you.  This is helpful.
    Gavin A. K. Shiraishi, (B)
    Cen Pac Properties, Inc.
    275 Puuhale Road #B
    Honolulu, HI 96819
    http://www.hawaiirentalmanagement.com
    tel (808) 593-2902
    fax (808) 593-9299
    cel (808) 227-2898
    Mailing Address:
    P.O. Box 30206
    Honolulu, HI 96820
    Please "Like" us on Facebook or "follow us" on Twitter!!!
    This e-mail, including any attachments, is confidential and is intended solely for the named addressee.  If you are not the intended recipient, you are hereby notified that transmitting this e-mail to anyone other than the intended recipient, or reading, copying, disclosing or distributing this e-mail, or taking any action based on the information contained in this e-mail, is strictly prohibited and may be unlawful.  If you have received this e-mail in error, please notify the sender by return e-mail or by telephone at (808) 593-2902 immediately and delete this email and destroy any copies.  Thank you.  Any personal views expressed in this e-mail are those of the sender and do not necessarily reflect those of Cen Pac Properties, Inc.
    Sent via Superhuman ( https://sprh.mn/?vip=gavin.shiraishi@gmail.com )
    ...
Your Reply