Locked account

i am trying to log in under tara.shannon@homeinstead.com and it says the account is locked. Tara no longer works here and I would like to change the user to katherine.zablocki@homeinstead.com

Thanks

Hi Evelyn,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your account login issue, since the account is locked and you want to change the user email from tara.shannon@homeinstead.com to katherine.zablocki@homeinstead.com, this typically requires verification steps for security reasons.

Let me guide you on the general process to update the email associated with your account:

1. Contact support directly to verify your identity and request the email change, especially since the current email belongs to a former employee.
2. Provide necessary documentation or proof of authorization to make this change if requested.
3. Follow any verification steps sent to the new email address to complete the update.

This process ensures your account remains secure while updating the user information.

Give it a try and let us know how it goes.

Hi Evelyn,

Thanks for reaching out to Jotform Support. I checked and reactivated the account linked to the email address tara.shannon@homeinstead.com. I also flushed the login attempts on your account to refresh the login access. For now, you can try logging again to see how it goes. Before you do, clear your browser's cache and cookies first. You can also use Incognito or a different browser for this.

Additionally, make sure that when entering your username/email and password, they're typed correctly, especially if the password includes a combination of upper/lower case letters, numbers, and/or symbols. If needed, you can reset your password again and access the account with the newly created password. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. I've also flushed your login attempts so you can have a fresh start. You can also check out our How to Reset Your Jotform Password guide for more information.

Lastly, if you'd like to update the email address link to the account but you have no access in the emails, you can submit the request to change the email address of your account in our Account Recovery form, and our relevant team will review your request. Make sure to include all the necessary details for the team to verify the legitimacy of your request.

Keep us updated and reach out again if you need any more help.