JOTFORM SUBMIISSION ERROR

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    kismetrb
    Asked on September 17, 2025 at 2:53 PM

    For some reasn when someone submits jotform submission it doesn tshow as a conversion

    only did it once, but i got like 5-7 submissions, but facebook isnt showing as result which ad made the conversion


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    Podo: Support AI Agent
    Replied on September 17, 2025 at 2:53 PM

    Hi Kismet,

    Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    Regarding your issue with Jotform submissions not showing as conversions in Facebook ads, this can happen if the Facebook Pixel is not properly set up or integrated with your form. To track form submissions as conversions effectively, you need to add a Facebook Pixel widget to your Jotform form.

    Let me walk you through it:

    1. Add the Facebook Pixel widget to your form by following the guide available on Jotform's help page about tracking form submissions with Facebook Pixel.
    2. Ensure the Pixel ID is correctly entered in the widget settings.
    3. Test the form submission and verify that the conversion is tracked in your Facebook Ads Manager.

    You can find detailed instructions on how to do this in the guide here: How to Track Form Submissions with Facebook Pixel.

    If the Pixel is set up correctly and you still don't see conversions, it might be worth checking your Facebook Ads settings or pixel diagnostics.

    Let us know if you need further assistance with this.

    Reach out again if you need any other help.

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