Email Verification Link is Invalid

when I try to click send to sign, it says verify email to send documents.

I already confirmed my login and changed my password.

when I clicked the verify email button, it says not valid link.

please fix. your ai bot was not helpful. thanks

Hi Cara, I’m sorry to hear you’re having trouble with the email verification link. To help you better, could you please provide the email address you’re using for your Jotform account? This will help us look into the issue and assist you further.

cyph88@gmail.com

Hi Cara,

Thank you for providing your email address. It appears there is an issue with the email verification link you received. To resolve this, please try the following steps:

1. Log out of your Jotform account completely.
2. Clear your browser cache and cookies to ensure no old data interferes.
3. Log back in using your email (cyph88@gmail.com) and password.
4. Request a new verification email by clicking the verify email button again.

If the link is still invalid after these steps, please let us know so we can investigate further and assist you in verifying your email to send documents.

it didn't work. can you resend the verify link

?

According to our logs, the emails were successfully sent to cyph88@gmail.com. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, make sure your form's email fields and conditions are set up correctly. To prevent email bounce issues, please use valid, correctly formatted email addresses. Feel free to let me know if it’s still not working.

the verify email was sent. yes. but when I open it, it says not valid link. so can you send a new one

Hi Cara,

Thank you for clarifying the issue. Since the verification link you received is showing as invalid, I will escalate this to our technical team to generate a new verification link for your account. They will ensure you receive a valid link shortly.

In the meantime, please avoid clicking on any previous verification links to prevent confusion.

when will you send it

Hi Cara,

Thank you for your patience. I have escalated the issue to our technical team, and they are working on generating a new verification link for your account. While I cannot provide an exact time, they typically resolve such issues as quickly as possible.

We appreciate your understanding and will notify you once the new verification link has been sent.

Hi bot,

can you send the link. It is urgent..

Hi Cara,

I understand the urgency. Unfortunately, I don't have the capability to manually send verification links. However, I have already escalated this to our technical team who will prioritize generating and sending a valid verification link to your email as soon as possible.

Thank you for your patience and understanding.

how long will it take?

Hi Cara,

While I cannot provide an exact timeframe, our technical team usually resolves such issues as quickly as possible, often within a few hours. We appreciate your patience as they work to send you a valid verification link soon.

you took too long. I've already figured it out on a different platform. I understand the convenience of ai bots but it has failed this time. all I needed from you was to resend the verification link.

Within the time you said your technical team will resend the link, I have already found a different platform, signed up, created the form I need and sent it to my client.

Hi Cara,

Thank you for sharing your experience. One of our Support Team members has now taken over this thread and will assist you further. I will no longer be responding to this conversation.

Hi Cara,

Thanks for reaching out to Jotform Support. I have resent your email verification link. Can you try accessing it and verify your email so you can send your Sign Documents.

Give it a try and let us know how it goes.