Sign Document error

Hi,

I was trying to send a document to be signed but every time I try to hit the '"send document to sign" button, this message pops up. This is happening on more than one sign document as well.

Hi HEF,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the error message you encounter when trying to send a document to be signed, this issue can sometimes be caused by temporary glitches or browser-related problems.

Let me help you with that:

1. Clear your browser cache to remove outdated files that might interfere with the process.
2. Check your internet connection to ensure it is stable while sending the document.
3. Try using a different browser to see if the issue persists across browsers.
4. Disable any browser extensions that might be blocking or interfering with Jotform functionalities.
5. Ensure your browser is up to date with the latest version.

If the problem continues after these steps, please provide more details or screenshots of the error message for further assistance.

Reach out again if you need any other help.

Hi hefops,

I checked your Sign Document 250964308892063 to replicate the error, but it appears to be working correctly.

I also tried this on my own Sign Document and was able to reproduce the same error, but it’s no longer appearing. It seems this was a temporary issue.

Could you try accessing your signed document again to check if you’re still encountering the error?

Give it a try and let us know how it goes.