Cannot open my application draft

Hello,

I am trying to open up my draft application to complete it and a message keeps coming up saying that to open my form I need to create a new password - so, I click on Yes, create a new password. And then the screen is blank. Can you please help me so that I can access my draft application so, I can complete it and submit?

Thanks,

Sheri McConnell

Hi Sheri, it sounds like the password creation step is causing the issue with accessing your draft application. Sometimes, this can happen if the form's autofill or draft-saving feature needs to be refreshed or re-enabled. You might find it helpful to check out some guidance on how to manage drafts and autofill on forms to resolve this smoothly. There's a helpful guide you can access via the button below that walks through these steps. Let me know if you need any more help!
Show Guide

Hi Sheri,

Thanks for reaching out to Jotform Support. Could you try using a different browser or incognito when accessing your draft? If the issue still persists, could you share with us the link so that we can check it out?

Once we hear back from you, we can help you sort this out.

Hi Christopher,

Tried a different browser and still not working. Here is the link - https://eforms.etfo.org/draft/01995404f94e7e76b6c04b6d31d5c4bf933e

Hi Sheri,

It looks like the draft you’re working on was created from a form that belongs to an Enterprise account. Since Enterprise forms and accounts are managed separately, we don’t have access to make changes from here. We recommend reaching out directly to the person who shared the form with you, and they can also contact Jotform Enterprise Support team for further assistance.

Let us know if you have any other questions.

I have no clue what that is. Enterprise. I am the one who created the form on the EFTO website and it gave me an option to save the form to then go back to it. This what I am trying to do. Help.

Hi Sheri,

As mentioned, the link of the draft you provided was created from a form that belongs to an account that has an Enterprise plan. Enterprise plan is our only multi-user plan where an Administrator can assign access-level controls to Users and those Users can collaborate with other Users.

It is recommended for you to directly reach out to the person who shared the form with you so you can contact Jotform Enterprise Support team for further assistance.

Reach out again if there’s anything else we can help you with.