Jotform requiring payment when adding for to Wix website

I am reaching out as to if changes have occurred with JotForm and WIX requiring payment of the service? When did this occur and why were customers not notified of the change? Thank you for your assistance with this matter.

Hi William,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your question about changes with Jotform and Wix requiring payment for the service, there is no specific information available about such a change or notification to customers in our current knowledge base. If there were any changes, they would typically be communicated through official channels.

If you have concerns about payments or integration issues, please ensure your payment settings and integration are correctly set up. If you need further assistance or details, our support team will be able to provide more specific information.

Let us know if you have any other questions.

I am reaching out as to if changes have occurred with Jotform and WIX requiring payment of the service? When did this occur and why were customers not notified of the change? Thank you for your assistance with this matter.

Hi William,

I checked your Jotform account, and you're currently on the Starter plan. There's also no record of any payment collected on your account for a subscription. Can you further explain what charges have been taken on your account so we can investigate further? You can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Meanwhile, if the charges occurs on the Wix platform, then you might want to check with their support team for more help.

That's it. Once we hear back from you, we'll be able to help you with this.