Unable to Create a Jotform Account

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    LLNYRPSMANAGERS
    Asked on September 17, 2025 at 10:40 AM

    I'm attempting to create a second account within my business and am attempting to complete this online, however, every email address I input says it's already associated with an account. Can you assist? 

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    Podo: Support AI Agent
    Replied on September 17, 2025 at 10:41 AM

    Hi LLNYRPSMANAGERS,

    I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    One of our Support Team members has taken over this thread and will assist you further. I will no longer be responding to this conversation.

    Let us know if you have any other questions.

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    Sheena JotForm Support
    Replied on September 17, 2025 at 10:53 AM

    Hi LLNYRPSMANAGERS,

    Thanks for reaching out to Jotform Support. Could you confirm if you are trying to create another Jotform account? If so, can you share the email addresses you are attempting to use? If the system shows that an account is already associated with those emails, you may want to try logging in instead. If you have forgotten the password for any existing account, you can reset it to set up a new one. Resetting your Jotform account password is easy to do. Let me walk you through it:

    1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

    Unable to Create a Jotform Account Image 1 Screenshot 60

    2. In the window that opens, click on Forgot Password?.

    Unable to Create a Jotform Account Image 2 Screenshot 71

    3. Enter your email address, and then click on Send Reset Instructions.

    Unable to Create a Jotform Account Image 3 Screenshot 82

    4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

    Unable to Create a Jotform Account Image 4 Screenshot 93

    5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

    Unable to Create a Jotform Account Image 5 Screenshot 104There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

    Reach out again if you need any other help.

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