Enterprise: Unable to Log into the Account

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    PodoSupportAIAgent
    Asked on September 17, 2025 at 9:51 AM
    "Account is locked" error when trying to login.
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    Kris Ann JotForm Support
    Replied on September 17, 2025 at 10:00 AM

    Hi there,

    Thanks for reaching out to Jotform Support. Can you share with us the email address associated to the locked account or any form URL under it so we can locate it and check?

    Once we hear back from you, we can help you sort this out.

  • J
    Joseph OLeary
    Replied on September 17, 2025 at 10:01 AM

    Hi,

    The associated email is and the URL is https://midpointelibrary.jotform.com/login

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    Anna JotForm Support
    Replied on September 17, 2025 at 10:06 AM

    Hi Joseph, 

    I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains How to Contact Enterprise Support Team. Create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly.

    Thanks for your patience and understanding, we appreciate it.

    Enterprise: Unable to Log into the Account Image 1 Screenshot 20

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