Issue with 302 error for user/forms api

Hi Team,
We are facing 302 status code for user/forms API, Can you please help us resolving this issue?

I've tested the Jotform API in both the API Test Console and Postman, but I'm seeing different responses in each.

I'll attach the cURL command and screenshots from both tools for your reference.

Could you please help me with the steps to identify and resolve this issue?

Curl-

curl 'https://redcross.jotform.com/myteams/web-platform/API/user/forms?filter=%7B%22updated_at%3Agt%22%3A%222006-01-01%2000%3A00%3A00%22%7D&offset=0&limit=100' \

--header 'User-Agent: Jersey/2.45 (Apache HttpClient 4.5.14)' \

--header 'APIKEY: *' \

--header 'Cookie: guest=guest_f113a5842156acb9; userReferer=https%3A%2F%2Fredcross.jotform.com%2Fmyteams%2Fweb-platform%2FAPI%2Fuser%2Fforms%3Ffilter%3D%257B%2522updated_at%253Agt%2522%253A%25222006-01-01%252000%253A00%253A00%2522%257D%26offset%3D0%26limit%3D1000'

Responses-

Hi Raju,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the 302 status code issue you are facing with the user/forms API, this status code typically indicates a redirect. The difference in responses between the API Test Console and Postman might be due to how each tool handles redirects or authorization headers.

Here’s how to approach identifying and resolving this issue:

1. Check API Key and Authorization: Ensure your API key is correctly included in the headers and has the necessary permissions.
2. Verify Endpoint URL: Confirm you are using the correct API endpoint URL without any unintended redirects.
3. Inspect Redirect Handling: Some tools automatically follow redirects (like Postman), while others may not. This can cause different responses.
4. Clear Cookies and Cache: Sometimes cookies or cached data can cause unexpected redirects, so try clearing them or testing in an incognito/private window.
5. Review API Documentation: Check the Jotform API documentation for any changes or notes about redirects or endpoint usage.

If the problem persists, you might want to test the API request with minimal headers and parameters to isolate the cause.

Give it a try and let us know how it goes.

Hi Raju,

I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains How to Contact Enterprise Support Team. Create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly.

Thanks for your patience and understanding, we appreciate it.