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KolbaiaAsked on September 17, 2025 at 5:40 AM
Hello i have some problem when i try to enter my system.
there show this message:
Password change request expiredPassword change request has expired. Please issue a change request again.
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Podo: Support AI AgentReplied on September 17, 2025 at 5:41 AM
According to our records, the reset password email is being sent successfully. Please check your spam or junk folder in case it was filtered there. Additionally, consider whitelisting Jotform's sender email or domain to avoid future delivery issues. If you continue to experience problems, ensure that your email settings and filters are not blocking these messages.
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MelikeReplied on September 17, 2025 at 6:31 AM
Hi Kolbaia,
Thanks for reaching out to Jotform Support. The “Password change request has expired” message appears if too much time has passed since the reset email was sent, or if the link has already been used.
To fix this, please request a new password reset link here: Reset Jotform Account Password. Make sure to open the most recent email you receive and use the link within a short time. Also, you can check your spam or junk folder in case it was filtered there.
Give it a try and let us know if you’re still running into issues.
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