Notification Email Template Field Shows Different Label

Hello,

I sent the Jotform link to a client, however the questions appear different to what is loaded in our system.

You'll notice on the image attached, after the date field the next question is:

Passport, CV (resume) & Current AU Visa...

Where as the actual questionnaire is (and should be):

Please upload your Passport/s

Can you please advise why this is happening and fix as required as a matter of urgency.

Hi Samuel,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue where the questions appear different to what is built in your system, this can happen due to caching or synchronization delays between the form builder and the live form link shared with your client.

Let me help you with that:

1. Clear your browser cache and reload the form link to ensure you are seeing the latest version.
2. Check if the form was recently edited and ensure all changes were saved properly in the form builder.
3. Try opening the form link in an incognito/private browser window to bypass any cached data.
4. Confirm the form link shared is the correct and latest one from your Jotform account.

If the issue persists, it might be helpful to republish or resend the form link to your client after confirming the above steps.

Give it a try and let us know how it goes.

Hi Samuel,

I cloned and tested your form, and I ran into the same issue. The good news is, there’s a quick fix. Here’s how:

1. In Form Builder, in the orange navigation bar on the top of the page, click on Settings.

2. Next, click on Emails on the left side of the page.

3. Click on the Edit button on the Notification Email template.

4. Edit and remove the current label on the field after the date field and enter the correct label for it.

5. Click on the Save button once done editing the email template.

Here's the sample result after updating the notification email template:

Give it a try and let us know how it goes.