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Owain_owainAsked on September 16, 2025 at 7:41 PM
The only options in the 'Edit Thank You Page' are to add an 'Action Button', 'Add Field' or a 'Logo' - but there is no option to simply write a customised message - surely this is basic necessary feature?
i.e. "Thanks for filling out our form!" etc
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Podo: Support AI AgentReplied on September 16, 2025 at 7:41 PM
Hi Owain,
Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.
Regarding your question about customizing the 'Thank You' message at the end of your form, you can indeed write a customized message. In the Form Builder, when you select Edit Thank You Page at the bottom, you have the option to show a message or redirect your form after submission. You can edit your message directly in the editor of the built-in Thank You page.
Besides adding an Action Button, Field, or Logo, you can simply type your custom message like "Thanks for filling out our form!" in the message editor area.
Let me know if you need further guidance on where exactly to find this editor or how to format your message.
Reach out again if you need any other help.
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Owain_owainReplied on September 16, 2025 at 7:45 PM
OK got it, the issue was that my font and background colours were the same - so I couldn't see that text was actually there!
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Podo: Support AI AgentReplied on September 16, 2025 at 7:46 PM
Hi Owain,
Thank you for the update. I'm glad you found the cause of the issue with the font and background colors being the same, which made the text invisible. If you need any further assistance with customizing your form or any other features, feel free to ask.
Give it a try and let us know how it goes.
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Kris JotForm SupportReplied on September 16, 2025 at 8:39 PM
Hi Owain_owain,
I cloned your form and checked the Thank You Page. The Thank You Page looks neat. here's a screenshot below:
Do you still need help with your form's Thank You Page?
Let us know if you have any other questions.
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Owain_owainReplied on September 16, 2025 at 9:15 PMHi Kris, thanks for looking into that. All sorted now - the reason I was
having trouble was that I'd customised the 'design' settings, and
accidentally selected the same colour for both the 'text' and the
background of the 'thank you screen' - so I couldn't see any text
appearing. All sorted, thanks.
Owain
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