Box integration: Synced PDF layout not matching form

Hi again,

I just noticed that a form I synced and created the pdf for, is synced incorrectly at box.com.

For example, narrative questions that are listed in certain sections of the application, are not in the same place in the pdf that gets synced to box.com.

The form link is below.

Thanks.

Hi Huntington,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue with your form's PDF being synced incorrectly to Box.com, where narrative questions appear jumbled or out of order, this can sometimes happen due to the way the PDF is generated and synced with Box.

Let me help you with that:

1. Check your PDF setup: Ensure that the PDF document you are sending to Box is the original PDF or the correctly formatted PDF created in Jotform's PDF Editor. The original PDF retains the exact layout and formatting of your form.
2. Review your Box integration settings: In your form's Settings under Integrations, verify the Box integration setup. Make sure the correct PDF document is selected to be sent to Box. If you haven't customized the PDF, it will send the Default PDF.
3. Consider re-creating or editing the PDF: If the layout is not as expected, you might want to edit the PDF in Jotform's PDF Editor to arrange the narrative questions properly, then save and sync again.

If the problem persists, it might be related to how Box handles the synced files or the folder structure. You can also check the integration logs in the Box integration settings for any errors or issues.

Give it a try and let us know how it goes.

Hi Huntington_Arts,

I checked the Box integration on your form and noticed that there's currently no PDF selected. Take a look at the screenshot below:

Can you try selecting the PDF you created in the integration settings and then test again to see if the layout syncs correctly? If that’s not quite what you’re looking for, can you share a bit more info so I can help you better? A screenshot of what you’re seeing would be really helpful. Our guide on How to Post Screenshots to Our Help Center shows you how to take one.

Let us know how it turns out.

Hi,

I just looked at the settings and I do have a pdf attached. That's how I have my submissions in box.

Here's a screenshot

Hi Huntington_Arts,

I cloned your form and I couldn't replicate the issue. The PDF that was synced to Box.com was exactly the same as what we can see and download in PDF Editor. Take a look at the screenshot below to see my results:

PDF Editor

Box.com

Can you share a screenshot of the PDF that was synced to your Box account showing the exact section in question? We also need your permission to access your account, so we can compare the PDF. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.