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solostoveAsked on September 16, 2025 at 4:09 PM
Hello!
We have a short paragraph we added to the following form https://www.jotform.com/build/201345438783156 that I can view when I build the form. When I go to preview the form it disappears. I tried selecting the various toggles that I saw in help center documentation to get them to appear but that did nothing.
Specifically refering to this line:
"Need to register your warranty? Click Here." -
Reymae JotForm SupportReplied on September 16, 2025 at 4:21 PM
Hi solostove,
Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. The paragraph field is showing and working properly when I previewed the form. Check out the screencast below to see my results:
I went ahead and cleared your form cache, as this typically fix minor form issues. You can also try clearing your browser's cache and cookies, refreshing your page, or try accessing the form using another browser or device. Can you go ahead and try it again and let us know how it goes? If you’re still having the same issue, we’ll look into it more to see if we can figure out what’s going on.
Keep us updated and let us know if you need any more help.
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