One of our forms got disabled by Jotform

One of our forms got disabled by Jotform.

https://www.jotform.com/build/251075160095149

Hi Calvin,

Thanks for reaching out to Jotform Support. The form has been temporarily disabled because it was found to be collecting sensitive information, such as personal identification details. Protecting the security and privacy of all users is our highest priority. The account owner should also receive an email with a questionnaire to verify their organization. Once our team reviews and confirms the information, the form will be re-enabled and you’ll be able to continue using it.

Reach out anytime if you've got more questions.

This happened to us today. How long does it take for you to enable it? Its been about 4 hours and still nothing. This is causing a delay in doing business today

Hi Calvin,

To help speed up the process, make sure you respond to the verification email as soon as possible and include all the required details. Once submitted, our team will review the information at the earliest opportunity in order to re-enable your form. If you did not receive the verification email, we recommend checking your spam or junk folder. Should you still be unable to locate it, please let us know right away so we can provide further assistance.

Keep us updated and let us know if you need any more help.

yes, everything was completed 4 hrs ago - how much longer??

Hi Calvin,

While we aim to process requests promptly, the timeframe for re-enabling your form may vary. Factors such as the current volume of verification requests and the completeness or accuracy of the details you provide can affect how quickly the review is completed.

Reach out anytime if more questions come to mind.

Hi Calvin,

We answered your question here. Regarding the disabled form, my colleague already enabled it. You may access it now. You can stop your form from being disabled again, by making sure that they comply with our Terms of Use.

Reach out again if there’s anything else we can help you with.