Unable to see submission for one form

This is Cindy with Lemont Township. I need assistance with one or our forms.

It is called 2025 Property Tax appeal form.

I have over 300 submissions but can no longer see the forms in the Inbox or the Archive tab.

Only one form is available to see in the Inbox at this time.

Please advise next steps here. Thanks in advance for your help with this!

Hi Cindy,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To assist you in locating the missing submissions for your 2025 Property Tax appeal form, please provide the Form ID and, if possible, additional details such as the submission date or submission ID. This information will help us pinpoint the issue and guide you on the next steps.

Let us know if you have any other questions.

251706139256155

https://form.jotform.com/251706139256155



Hi Cindy,

Thank you for providing the Form ID and link. Since you are unable to see most of your submissions in the Inbox or Archive tab, it might be related to a display or filter issue within your Jotform account.

Here’s how you can troubleshoot this:

1. Check Filters: Make sure there are no active filters in your Inbox or Archive that might be hiding submissions.
2. Clear Browser Cache: Sometimes cached data can cause display issues. Clear your browser cache and reload the page.
3. Try Another Browser or Device: This helps determine if the issue is browser-specific.
4. Check Submission Limits or Unique Submission Settings: If your form has Unique Submission settings enabled, it might affect how submissions appear.

If after these steps you still cannot see your submissions, please let us know, and we can assist you further.

Where do I check on submission limits?

Hi Cindy,

One of our Support Team members has taken over this thread and will assist you further with your inquiry about submission limits.

Hi Cindy,

Let me take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.