Using Purchase Order in Forms

I don't want to use any Payment online and I'm getting a Payment connection error. Should I ignore it

My Form name is: La Torta Gorda Order Form

Hi oscarov,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

If you do not want to use any online payment on your form and you are seeing a payment connection error, it usually means that a payment integration is enabled on your form. To resolve this, you should remove or disable the payment field or payment integration from your form to stop the error from appearing.

Here’s how to do it:

1. Go to your form in the Form Builder.
2. Locate the payment field or payment integration widget on your form.
3. Remove the payment field or disable the payment integration.

Once you remove the payment integration, the payment connection error should no longer appear.

Give it a try and let us know how it goes.

Hi oscarov,

I cloned and checked your form and found that the Product List payment gateway is set to Purchase Order, which means that your customers can submit the form without making any online payment. To confirm, you can ignore the Payment Connection error message since submissions can now go through without any payment issues.

Let us know if you have any other questions.