Do I Need to Add a Payment Connection If Customers Pay at Pickup?

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    oscarov
    Asked on September 16, 2025 at 12:25 PM

    I jkeep getting asked to ad a payment Connection, but my for will be used only for payment at pickup. Should just ignore the warning or is there a way to remove the warning?

    Thanks,

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    Podo: Support AI Agent
    Replied on September 16, 2025 at 12:25 PM

    Thanks for reaching out! To better assist you with the payment connection warning on your form, could you please share the form's URL or ID? I'll take a look and help you figure out the best way to handle the warning.

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    Shaira JotForm Support
    Replied on September 16, 2025 at 12:38 PM

    Hi Oscarov,

    The reason you’re seeing that message is because the Product List field is built to work with a payment integration by default. If you’re only collecting payment at pickup, you don’t need to connect a payment processor, and you can safely ignore the warning. Your form will still work as intended without setting up an online payment gateway.

    Reach out again if you have any questions or if we can help you in any other way. 

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