Unable to add logos on the specific form

Hi there, I couldn’t add a logo to this form. On other forms, I’m able to add a logo, but with this specific form, I can’t. Could you assist me? Thanks!

Hi Midori,

Thanks for reaching out to Jotform Support. I cloned and tested your form, and I ran into the same issue. Take a look at the screencast below:

The good news is, there’s a quick fix. Here’s how:

1. In Form Builder, click on the Paint Roller icon in the upper right side of the panel to open the Form Designer Menu.
2. Next, go to the Themes tab, click on the Use Theme button of the Simplicity option.
3. Then, click on the Three Dots icon of the Default Theme and select the Set as Default option in the Dropdown Menu.

Take a look at the screencast of the result below:

Give it a try and let us know how it goes.

Hi there, whenever I click on the “Use Theme” button for the Simplicity option, it instantly switches back to the default theme. The same happens when I try choosing other themes.

https://www.loom.com/share/abc9552bd5904fceb2fce34853d16b0b?sid=288248d3-557a-4b58-894c-53031239d09c

Hi Midori,

Thank you for sharing the video recording. I tried replicating the issue using both a cloned version of your form and a newly created form, but everything is working properly on my end, including adding a logo. Please see the screenshot below:

I cleared your form cache as a precaution. I also suggest clearing your browser cache to fix potential cache-related issues.

Give it a try and let us know how it goes.

Hello, I tried clearing the cache on my browser (Opera), but I’m still having the same issue. Could you instead add the logo for me using the collaboration link on your end, instead of duplicating my form?

Hi Midori,

I tested it in your form and had the same issue, so I created a ticket and escalated this to our Developers. We’ll follow up as soon as we have any news.

Hi Midori,

I've gone ahead and uploaded your image as a form logo. Take a look at the screenshot below to see my result:

Reach out if you need anything else.