Keep on getting kick out when trying to make changes to our forms

We are trying to make changes to our forms, but keep getting kicked out before the changes are able to be saved.

Hi David,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue where you keep getting kicked out before your form changes are saved, this can sometimes happen due to session timeouts or connectivity interruptions. To help resolve this, please ensure you have a stable internet connection and try saving your changes more frequently in smaller increments.

If the problem persists, it may be helpful to clear your browser cache or try using a different browser to see if that improves the experience.

Let us know if you need further assistance with this.

Reach out again if you need any other help.

Hi David,

This saving issues are most commonly caused by a lost internet connection, an expired user sessions, or outdated browser cache. Since Jotform automatically saves changes in real time, being unexpected logged out or kicked out typically points to a connectivity or session-related issue rather than a manual save failure.

As a precaution, I've cleared your form caches. I would also suggest clearing your browser caches and cookies. Once you've completed those steps, try logging in again and editing your form to see if the issue persists. If it does, temporarily disable any browser extensions, especially ad blockers or script managers, as they may interfere with Jotform’s functionality. You can also try using a different browser or switch to incognito or private mode to check whether that resolves the problem.

Give it a try and let us know how it goes.