Unable to access Jotform on IPad

Hello,

As of yesterday we have not been able to access Jotform using a IPad which it the main way we use these forms. I will attach a video of the message that comes up.

Thank you,

I understand that a Jotform feature is not working. Can you explain the issue a little bit more so that I can assist you better?

The Jotform app closes as soon as you open it on an IPad

Hi LLC_info875_info,

One of our Support Team members has taken over this thread and will assist you further with the issue you're experiencing on your iPad.

Hi LLC_info875_info,

Thanks for reaching out to Jotform Support. I checked your forms and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try uninstalling and reinstalling your Jotform Mobile App to see if that resolves the issue? You can also restart your device and test your form again. If the issue continues, try opening your form on a different device or browser to confirm if the issue is device-related.

Give it a try and let us know how it goes.