Reset Password Email Not Valid After Receipt

I am trying to update our password, but every time i receive an email, it says that the it expied.

Hi Stephanus, I see you're having trouble updating your password because the email link expires. To assist you better, could you please provide the email address or username you are using to update the password? This will help us look into the issue more closely.

khulani.labour@gmail.com

Hi Stephanus,

Since the password reset email link is expiring before you can use it, please try the following steps to resolve the issue:

1. Request a new password reset email and try to use the link promptly, as the reset links typically have a short expiration time for security reasons.
2. Check your email's spam or junk folder to ensure the reset email is not being filtered there.
3. Clear your browser cache and cookies or try using a different browser to open the reset link.
4. Ensure your device's date and time settings are correct, as incorrect settings can sometimes cause issues with link validity.

If the problem persists after trying these steps, please let us know so we can assist you further.

Hi Stephanus,

Could you confirm if you received the reset password email right away? Reset password emails expire after a certain period, so it’s important to check promptly. Could you try resetting your password again and let me know if you receive the reset email immediately after clicking Send Reset Instructions.? Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.

Hallo
Yes i receive it immediately, but it still shows expired. I will follow
your instructions now.
...

Hi Stephanus,

Do try changing your browser using a different browser or via Incognito window.

Keep us updated and let us know if you need any more help.