Save and continue later: emphasize the label "Skip create an account"

  • Benflips
    Asked on May 19, 2021 at 11:01 PM

    Hi.

    I experimented today with the Save Progress and Continue later function.

    There appears to be a 2-step process - first an ad for Jotform comes up, asking people to create a Jotform account (with a very small "skip this step") option at the bottom. If you press skip, it then shows an option to enter an email address.

    I'm wondering if in a paid (Bronze) plan (where I have the choice to remove Jotform branding from my forms) I can remove this first step.

    This would be my preference, and should be an available option.

    Failing this, can you make the 'skip this step' MUCH more obvious so that people will know how to actually get the special form link emailed to them...

  • Vanessa_T
    Replied on May 20, 2021 at 12:38 AM

    Unfortunately, it is not possible to remove or customize that popup.

    Note that the branding being offered for removal for paid accounts is only the footer of your form and emails.

    If you wish to have a white-labeled product, that is available to our Enterprise Plan users.

  • Benflips
    Replied on May 20, 2021 at 7:03 AM

    So - can you please escalate to your backend development team to make the 'skip this step' link more obvious on the pop-up.

    My form has no JotForm branding, and is hosted on my website. If this branding suddenly pops up when the save function is pressed, it will only confuse people. They are there to fill in my form, not create a JotForm account.

    This is very bad!

  • Richie JotForm Support
    Replied on May 20, 2021 at 8:24 AM

    I have forwarded a feature request to our developers to increase or emphasize better the "Skip Create an account".

    Please note that we cannot give an ETA when this feature would be added or will it be passed however, once we have updates, you will be notified.