Dynamic Dropdown widget is not working properly

Dear Support Team,

I have create the form and added Dynamic Drop down as parent and child relationship. However is is now display all the data.

I below mentioned screenshots and form link for your reference.

Thanks

Samith Gomes

Hi Al,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue with the Dynamic Dropdown widget not displaying data properly in your form with a parent-child relationship, here’s how to ensure it is set up correctly:

1. Add the Dynamic Dropdown widget to your form from the Widgets tab in Form Builder.
2. Set up the Values in the widget settings by entering your list of items with proper nesting to create parent-child relationships. Use spaces to indent child options under their parents. For example:
   Vertebrates
     Warm-blooded
       Dog
       Cat
     Cold-blooded
       Goldfish
3. Choose the Separator character (comma, semicolon, or forward slash) that separates the values in the final submission.
4. Click Update to save the widget settings.

Make sure your nested options are properly indented with spaces to reflect the parent-child hierarchy. Also, including a dot (.) as a choice can help display an empty "Please select" option initially.

If the widget still displays all data without filtering, double-check the nesting structure and spacing in the Values field.

Give it a try and let us know how it goes.

Hi Samith,

I made a test on your form, and it seems that the Dynamic Dropdown Widget is working correctly:

I went ahead and cleared your form cache to refresh your form, can you try checking again?

Give it a try and let us know how it goes.

Dear Mary,

It is still showing me same. I below mentioned the screen shot for your reference.

Also I checked with other users as well. They also can see the data without the relationship.

Hi Samith,

I tested your form and it seems the issue is now resolved. Check out this screenshot of my test:

Can you give it another try and let us know what happens? If you get the same thing again, we’ll do a more in-depth investigation and work on finding a solution.

Hi Richie,

Issue has resolved now.

Thank you

Samith