Jotform App Not Reflecting Form Updates

Our app which is created in Jotform is saved as a widget on phones by our staff. I am wondering is there a way to refresh the app for them if we make an update to a form that they access through the app?

Hi Annette,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your question about refreshing the app created in Jotform when you update a form accessed through the app, there seems to be an issue processing the app creation request at the moment. Could you please try again?

Let us know if you have any other questions.

I have staff who have our jotform app on their phone but they are not receiving the updated form in the app. How do I get this fixed for them.

Hi Annette,

One of our Support Team members has taken over this thread and will assist you further with the issue regarding the app updates not reflecting for your staff.

Reach out again if you need any other help.

Hi Annette,

Thanks for reaching out to Jotform Support. Could you provide us with the link to your Jotform app so we can check what’s happening on our end? Additionally, note that for updates to the form to reflect in the app, the user's device must be connected to the internet. As a troubleshooting step, your staff can try removing the app widget from their home screen, then reopen the app via the URL and re-add it to ensure the latest version is displayed.

Give it a try and let us know if you need any help.