Dynamic Dropdown Widget: Not working to any of our forms

Hi,

None of the dynamic dropdown widget on any of our forms is working properly and we have not changed anything on our end. Support team responded to my ticket stating issue resolved when it is not at all resolved. Thank you.

Best,

Hi BCMEA,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue with the Dynamic Dropdown widget not working on your forms, here’s some information that might help:

The Dynamic Dropdown widget allows you to create advanced dropdowns with nested choices or options that depend on user selection. If it’s not working properly, it could be related to how the widget is configured.

Here’s how to check and set it up correctly:

1. Open your form in Form Builder.
2. Click on Add Element on the left side, then under the Widgets tab, find and add the Dynamic Dropdowns widget if it’s not already added.
3. In the Widget Settings on the right, review the Values field where the dropdown options are listed. Make sure the nested options are formatted correctly, with spaces indicating parent-child relationships. For example:
   Vertebrates
   Warm-blooded
   Dog
   Cat
   Cold-blooded
   Goldfish
4. Check the Separator setting to ensure it matches the character used to separate values in your list (comma, semicolon, or forward slash).
5. Click Update to save any changes.

If the widget was working before and suddenly stopped without changes on your end, it might be worth re-adding the widget or reviewing the formatting of the values to ensure no accidental changes occurred.

For detailed instructions, you can also refer to our guide on Dynamic Dropdowns widget and How to Structure Nested Options.

If the issue persists, please double-check the widget settings or consider re-adding it to your form.

Let us know if you need further assistance.

Give it a try and let us know how it goes.

Hi BCMEA, 

I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains How to Contact Enterprise Support Team. Create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly.

Thanks for your patience and understanding, we appreciate it.