I deleted 3 submission forms on Sept 11th, and I can't find them in my trash and they should not have been permanently deleted yet

Hi

I deleted 3 submission forms (for ID 252106897699071) on Thursday Sept 11th and was told that these files were accessible for 30 days, after 30 days they would permanently delete, but I can't find them anywhere in my trash, can you please help

Hi Echoes,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your deleted submission forms for form ID 252106897699071, could you please confirm if you have checked the Trash folder in your Jotform account? Sometimes deleted forms are moved there before permanent deletion after 30 days.

If you still cannot find them in the Trash, please let me know so I can assist you further in locating or recovering those submissions.

Give it a try and let us know how it goes.

yes I checked the trash, they are not in there

Hi Echoes,

Thank you for confirming that you have checked the Trash folder and the deleted submission forms are not there. Since the submissions are missing and should not have been permanently deleted yet, I will investigate this issue further for you.

In the meantime, could you please provide any additional details such as the submission IDs or any other relevant information that might help locate these missing submissions?

We will work on resolving this as soon as possible.

#6327315433503219436

#6331204940396260442

#6306741453313644527

Hi Echoes,

Thank you for providing the submission IDs. I will now proceed to investigate and locate these missing submissions for form ID 252106897699071.

We appreciate your patience while we look into this matter.

Do I leave this message open to wait for your response or can I close out of it

This has been resolved!