My archive and deleted items have disappeared from my inbox

Last Thursday your AI bot said it would submit a support ticket on my behalf, but i do not see it. Here is the issue my archives have disappeared from the inbox. I have not checked every form but several that i checked they are gone. I rely on being able to go back and find this info. I only see inbox now I can't even see deleted items.

Laura

Hi Laura,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

I understand that your archives and deleted items have disappeared from your inbox, and you rely on accessing this information. To assist you better, could you please provide the form ID, form name, or URL of the forms where you noticed this issue? This will help me check the status and availability of your archived and deleted items.

Once I have this information, I can guide you on how to access or restore your missing archives and deleted items.

Let us know if you have any other questions.

https://www.jotform.com/build/222006287367052

Hi Laura,

Thank you for providing the form link. I checked the form with ID 222006287367052, and it appears to be enabled and active.

If you are unable to see archived or deleted submissions in your inbox, please note that deleted submissions are moved to the Trash section, and archived submissions can be accessed under the Archive tab in your Jotform Tables or Inbox.

Here’s how to check:

1. Go to your Jotform Tables or Inbox for this form.
2. Look for the Archive tab to find archived submissions.
3. Check the Trash folder to see deleted submissions.

If you still cannot find these sections, please let me know, and I can provide further guidance on restoring or accessing your missing data.

Give it a try and let us know how it goes.

There isn't anyway to click on archive or trash items. that is not part of my inbox. That is the issue.

Hi Laura,

Thank you for clarifying that the Archive and Trash options are not visible in your inbox. This issue may be related to the current view or settings of your inbox.

Let me guide you through some steps to try and resolve this:

1. Open your Jotform Inbox for the specific form.
2. Check the filter or view settings at the top or side of the inbox to ensure that archived and deleted submissions are not being filtered out.
3. Try switching to Jotform Tables for the same form, where you should see tabs for Inbox, Archive, and Trash.

If these options are still not visible, it might be helpful to clear your browser cache or try accessing your account from a different browser or device to rule out any display issues.

Please try these steps and let me know if the Archive and Trash sections become accessible.

There was a box with lines on the right, i clicked on that and saw my archive and trash, for some reason they were not selected. i have restored them.

Thanks!

Laura

Hi Laura,

Thank you for the update. I'm glad to hear that you found the box with lines on the right and were able to restore your Archive and Trash views. If you need any further assistance or have other questions, feel free to reach out.

Give it a try and let us know how it goes.