Form looks different on mobile

  • Profile Image
    Cniwt
    Asked on September 15, 2025 at 3:53 PM

    Hi,

    I made and published a survey form, link here: https://form.jotform.com/252457999846279

    There have been complaints that it isn't working properly and when I looked at my phone it seemed different than from what I see on the computer. The questions are not all showing the spaces where to fill in the answers.


    Can you check this for me please?


    Thanks,


    Meagan

  • Profile Image
    Aaron JotForm Support
    Replied on September 15, 2025 at 4:49 PM

    Hi Meagan,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Form looks different on mobile Image 1 Screenshot 20

    Can you send either a screenshot or a quick recording of what’s going on? Loom works well for recording, or you can upload to Google Drive or Dropbox and send us the link. Or you can use this guide for taking a screenshot.

    As soon as we hear back from you, we can work on getting you a solution for this.

Your Reply