Collecting credit card number

Hello!

I am having form entries containing numbers come through incomplete even after decrytping. For example a 16 digit credit card number will come through as 1234xxxxxxxx5678 and I'm not sure why.

Thank you.

Hi Eugene,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your concern about form entries showing incomplete credit card numbers (e.g., 1234xxxxxxxx5678), this behavior is due to PCI compliance. Jotform does not store or display full credit card numbers for security reasons. Only the first and last four digits of the credit card number are visible in the entries to protect sensitive information.

Let us know if you have any other questions.

How do I properly collect payment information?

Hi Eugene,

Collecting credit card details is against Jotform's Terms of Use. Collecting payments via Jotform is very easy, all you have to do is create a form and integrate it with one of the 40+ Payment Gateways that Jotform provides. Let me show you how to create a form and set up a Payment Integration:

1. On your My Forms page, click on Create Form, and then select Start From Scratch.
2. Now, select the Classic Form layout, and your form will be created. Now, let me show you how to add elements and set up a payment integration:
3. In Form Builder, click on the Add Form Element menu on the top-left side of the page.
4. Add the fields that you want to have on your form, and then click on the Payments tab.
5. Click on a Payment Gateway, and then click on Connect in the menu on the right side of the screen.
6. Once you connect your account in the window that opens, you'll be ready to collect payments through your form.

Give it a try and let us know if you need any other help.