Account Verification Required: Action Needed to Prevent Form Suspension

Need assistance with this message: "Your forms will be disabled

We’ve detected that you’re collecting personally identifiable information (PII) via your forms. If you do not verify your account by September 14, 2025, your forms will be disabled. If you have any questions, please contact us."

The form has been temporarily disabled due to the collection of sensitive data, such as Personal ID Information. Collecting PII without verification is not allowed. Our top priority is to ensure the security and privacy of all our users. Also, the account owner should receive an email about filling out a questionnaire to verify their organization. If you received an email about your form(s) collecting PII, please note that account verification is required to comply with our Terms of Use. To verify your account and become a KYC-approved user, follow the instructions provided in the email.

Hi Nicole,

Thanks for reaching out to Jotform Support. We take our user's security and privacy very seriously. KYC is a process we developed to help legitimate organizations collect PII while following our terms. Collecting PII without verification is not allowed. KYC is only required once.

If forms include fields that collecting sensitive information, we'll need to verify the organization and the account owner. You can check out our Terms, Privacy and Security pages and the email subjected as "Action Required: Your forms will be disabled if you won't provide us with some key information" for more information about it. If you believe that there's a misunderstanding, let us know by replying back to this thread.

Once you fill out the KYC form, we'll review it and let you know about your forms' status.

Hello! I'm just seeing this message what steps do I need to take. We didnt receive an email

Manilene,
I have reviewed all 3 pages and searched for KYC forms and this text was not found.
Please tell me exactly how I can clear this issue / find and submit the required KYC form.
Nicole Flatgard
President
[cid:image002.png@01DA3998.7F6DDE90]
Direct line: (859) 538-5280
Office: (859) 399-6338
2432 Regency Rd. #200
Lexington, KY 40503
www.2ndhomeahc.com
[cid:image001.png@01D9CAB9.9E2CD8C0]
CONFIDENTIALITY NOTICE: This is intended for the use of the individual or entity to which it is addressed, and may contain confidential information. If the reader of this message is not the intended recipient or an employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message is strictly prohibited. If you have received this email in error, delete it from your system without copying or forwarding it, and notify the sender of the error by replying via email.
...

Hi Nicole,

I’ve reached out to our relevant team for more details. I’ll follow up once I have an update.

Thanks for your patience. We appreciate it.

Manilene,

No problem. Kindly, please be sure the forms are not disabled until time has been allowed to resolve. I'm happy to complete whatever verification is needed, but as you can see, I'm having difficulty completing my steps because it's not extremely user-friendly.

Thank you for your help. I appreciate it.

Hi Nicole,

My colleague, Manilene, has already forwarded this to our relevant team. They will check on your account, and we will get back to you as soon as we get an update from them. In the meantime, on the email you received, there should be an orange Start the KYC Process button. Clicking it will redirect you to the verification form you need to fill out.

Let us know if there’s anything else we can help you with.

Hi Nicole,

Upon checking, there's no account associated with your email address. Can you send us the username linked to your account in question?

Once we hear back from you, we'll be able to help you with this.

Rico/Jotform Support,
My Human Resources Director is Claire Quinlan at a claire@2ndhomeahc.com She has been out on vacation for the past week and will be out for the coming week. Ive copied her in this email, but she will not be able to assist until her return. I am the owner of the agency.
Thank you
Nicole Flatgard
President
[cid:image002.png@01DA3998.7F6DDE90]
Direct line: (859) 538-5280
Office: (859) 399-6338
2432 Regency Rd. #200
Lexington, KY 40503
www.2ndhomeahc.com
[cid:image001.png@01D9CAB9.9E2CD8C0]
CONFIDENTIALITY NOTICE: This is intended for the use of the individual or entity to which it is addressed, and may contain confidential information. If the reader of this message is not the intended recipient or an employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message is strictly prohibited. If you have received this email in error, delete it from your system without copying or forwarding it, and notify the sender of the error by replying via email.
...

Hi Nicole,

I've informed the relevant team about the situation and forwarded to them the email address of the Jotform account. You'll get an update on this support ticket as soon as they have time to check this.

We appreciate your patience while we're working on this.

Hi Nicole Flatgard,

Thanks for using Jotform. Your forms have been temporarily disabled due to the collection of sensitive data, such as Personal information. Our top priority is to ensure the security and privacy of all of our users.

We’ll need you to fill out this questionnaire to verify your organization. Anyone who manages the account can fill up the questionnaire. After carefully reviewing your submission, and if it meets our requirements, we’ll enable your form as soon as we can. 

Thank you for your understanding and cooperation in this matter. We appreciate your trust in our platform and look forward to serving you once again.



Kris/Jotform,
I received the email to submit the form. It has been submitted.
Thank you!
Nicole Flatgard
President
[cid:image002.png@01DA3998.7F6DDE90]
Direct line: (859) 538-5280
Office: (859) 399-6338
2432 Regency Rd. #200
Lexington, KY 40503
www.2ndhomeahc.com
[cid:image001.png@01D9CAB9.9E2CD8C0]
CONFIDENTIALITY NOTICE: This is intended for the use of the individual or entity to which it is addressed, and may contain confidential information. If the reader of this message is not the intended recipient or an employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message is strictly prohibited. If you have received this email in error, delete it from your system without copying or forwarding it, and notify the sender of the error by replying via email.
...

Kris/Jotform,
Im receiving reports from my team that forms that they need to use that are time sensitive have been disabled. I need you to please either review the submission and resolve ASAP or unlock the forms while you were doing your review. Please advise ASAP
Thank you,
Nicole
Sent from my iPhone
________________________________
...

Hi Nicole,

I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

Hi Nicole Flatgard,

Upon checking, we haven't received your submission. Can you try to fill out this questionnaire again? If the form says, you can only submit it once, you can upload anything requested here as images or send an email to us at kyc-review@jotform.com with the subject Ticket #31073761 and include any requested information.

We'll be able to help you once you submit the form.

Rico/Jotform,
I just went to submit the form again and received this screenshot (below and attached) stating only one entry is allowed and that multiple submissions are disabled for this form.
Again, Im fine to allow Jotform time to resolve the issue, !!but please re-enable my forms in the meantime.!!
Ive copied the indicate email (kyc-review@jotform.com<kyc-review>) in this thread for visibility. Here is the info again for the third time.
Page 1
1.
Name of applicant first: Nicole / Name of applicant last: Flatgard
2.
Applicants position in the organization: Owner
3.
Phone number: 1-270-315-4675
4.
Email: nicole@2ndhomeahc.com
5.
Address for the applicant or business: 2432 Regency Rd. Suite 200 Lexington, KY 40503
Page 2
1.
Organization Name: 2nd Home Adult Day Health Care LLC
2.
Describe the nature of your business: adult day health care
3.
Describe what sensitive data you are expecting to collect and for what organization purpose: employment application forms.
[image.png]
Nicole Flatgard
President
[cid:image002.png@01DA3998.7F6DDE90]
Direct line: (859) 538-5280
Office: (859) 399-6338
2432 Regency Rd. #200
Lexington, KY 40503
www.2ndhomeahc.com
[cid:image001.png@01D9CAB9.9E2CD8C0]
CONFIDENTIALITY NOTICE: This is intended for the use of the individual or entity to which it is addressed, and may contain confidential information. If the reader of this message is not the intended recipient or an employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message is strictly prohibited. If you have received this email in error, delete it from your system without copying or forwarding it, and notify the sender of the error by replying via email.
</kyc-review>...

Hi Nicole,

I’ve looped in our relevant team and will follow up with you as soon as possible.

Hi Nicole Flatgard,

We have received your email and we also respond to your concern.

Let me know if there's anything else we can help you with.