Dynamic dropdown widget stopped working

The dynamic drop down widget stopped functioning as expected

Hi Anil,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The dynamic dropdown widget can sometimes stop functioning as expected due to configuration issues or how the nested options are structured. To ensure it works correctly, please check the following:

• Verify that the values in the widget settings are properly formatted with correct nesting using spaces to create parent-child relationships.
• Ensure that the separator character is correctly set (comma, semicolon, or forward slash) as per your form's needs.
• Make sure there are no excessive characters or formatting errors in the list of options.

If you recently made changes, try reviewing the widget setup again and update it accordingly. If the issue persists, please provide more details about the specific problem or error you are encountering.

Let us know if you need further assistance.

Give it a try and let us know how it goes.

The widget was working fine previously. I have started to experience this issue from 15-09-2025

Hi Anil,

Thanks for reaching out to Jotform Support. Our Developers are aware of this, and they’re working on it right now. We’ll let you know as soon as it’s fixed.

Thanks for your patience while we’re working on this.

Thank you for the update

Hi Fondomonte,

We have heard back from our developers that they have fixed the issue.

Give it a try and let us know if you need any other help.

Thanks for the update! Glad to hear the developers have fixed the issue with the dynamic dropdown widget. I’ll test it out now and let you know if I notice anything odd.

Meanwhile, it might help if users could post what browser + device they’re using, in case there are still edge-case issues.

Hi Anil,

If the issue persists, you can always get back to us and provide us with the device and browser that your users are using so we can try and replicate the issue.

Let us know if you have any other questions.

Hi Mary,

The issue is resolved thanks for the update